Privacy Policy
Last updated: February 2026 · Compliant with nFADP (new Swiss Federal Act on Data Protection)
1. Data Controller
Stores Servisystem SARL, Chem. du Château-Bloch 19, 1219 Le Lignon, Switzerland. IDE: CHE-108.366.066. Contact: info@storeservisystem.ch.
2. Data Collected
We collect the following personal data when you use our contact form or communicate with us: first name, last name, phone number, email address, message content. We do not collect sensitive data.
3. Purpose of Processing
Your data is processed exclusively for: responding to your enquiries and quote requests, organising repair and installation appointments, managing the customer relationship and after-sales follow-up, sending invoices and warranty documents.
4. Legal Basis
Processing is based on your consent (contact form submission) and on the execution of a contract (provision of services). Where applicable, we also rely on legitimate interest (customer follow-up).
5. Data Retention
Personal data is retained for the duration of the commercial relationship and for a maximum of 10 years after the last contact, in accordance with Swiss legal retention requirements (CO art. 958f).
6. Third-Party Sharing
Your data may be shared with: WhatsApp (Meta Platforms Inc.) for pre-diagnosis communication, our email hosting provider for processing contact form submissions, accounting tools for invoicing purposes. We do not sell or trade personal data.
7. Cookies
Our website uses only essential technical cookies necessary for its operation. We do not use advertising or tracking cookies. No third-party analytics are currently active.
8. Your Rights
Under the nFADP (new Swiss Federal Act on Data Protection), you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data, object to processing, request data portability. To exercise these rights, contact us at: info@storeservisystem.ch.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Communication via our website is encrypted via HTTPS/TLS.
10. Changes to This Policy
We reserve the right to modify this policy at any time. The current version is always available on this page. Last updated: February 2026.